WDP West Berkshire is a community-based substance misuse service that provides advice, support and treatment to adults with drug and alcohol problems in West Berkshire.
The service started operating on 1 April 2022. This is the first time that the service has been inspected by the Care Quality Commission.
The service is registered to carry out treatment of disease, disorder or injury. There is a registered manager in post.
WDP West Berkshire provides advice, support and treatment to adults with drug and alcohol problems in West Berkshire.
This was the first time we rated this service. We rated it as good because:
- The service provided safe care. The clinical premises where clients were seen were safe and clean. The service had enough staff. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
- Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audits to evaluate the quality of care they provided.
- The teams included or had access to specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation.
- Staff treated clients with compassion, kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
- The service was easy to access. Staff planned and managed the client discharge process well.
- The service was well-led, and the governance processes ensured that its procedures ran smoothly.
However:
- The service did not have effective measures for staff to summon help in the event of an emergency.
- The service had not ensured the medicines cabinet was only accessible to authorised staff.
- Staff did not ensure Naloxone was stored in a secure setting. Naloxone is a medicine used to rapidly reverse the effects of an opioid overdose
- The service did not ensure the clinic rooms were fully sound-proofed.
- There was no evidence in clients' records of plans for an early exit from treatment.