• Care Home
  • Care home

Archived: Kibblesworth Also known as Meadow View

Overall: Requires improvement read more about inspection ratings

Front Street, Kibblesworth, Gateshead, Tyne and Wear, NE11 0ZH (0191) 410 2111

Provided and run by:
Sanctuary Care (England) Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

16 December 2015

During an inspection looking at part of the service

We carried out an unannounced comprehensive inspection of this service on 13 January 2015. A breach of legal requirements was found. After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to the breach of regulation relating to record keeping.

We undertook this focused inspection on 16 December 2015 to check that they had followed their plan and to confirm that they now met the legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Kibblesworth on our website at www.cqc.org.uk.

We found the provider had met the assurances they had given in their action plan and were no longer in breach of the regulations.

13 January 2015

During a routine inspection

This was an unannounced inspection, we carried out on 13 January 2015.

We last inspected Kibblesworth in March 2014. At that inspection we found the service was meeting all its legal requirements.

Kibblesworth Care Centre is registered to provide care and treatment to a maximum of 16 adults aged 18-65 with complex physical care needs, as a result of acquired brain injuries. The centre

provides long term and, respite care and also provides rehabilitation to help a person become more independent.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People said they felt safe and they could speak to staff as they were approachable. Comments included; “There always seem to be plenty of staff.” And; “I feel safe living here, if I need to I can talk to the staff.” We found there were enough staff on duty to provide individual care and support to people and to keep them safe.

People were protected as staff had received training about safeguarding and knew how to respond to any allegation of abuse. When new staff were appointed thorough vetting checks were carried out to make sure they were suitable to work with people who needed care and support.

People received their medicines in a safe and timely way.

The necessary checks were carried out to ensure the building was safe and fit for purpose.

Staff knew people’s care and support needs and detailed care plans were in place to help staff provide care to people in the way they wanted. Information was available for people with regard to their individual preferences, likes and dislikes.

People said staff were kind and caring. Comments included; “The staff are friendly and try their best.” And; “This is the best place I’ve been in years and I’ve been around. I’m not easy to deal with.” However, we saw staff did not interact and talk with people when they had the opportunity.

Menus were varied and a choice was offered at each mealtime. Staff were sensitive when assisting people with their meals and the catering staff provided special diets which some people required.

Kibblesworth was meeting the requirements of the Deprivation of Liberty Safeguards (DoLS). Staff had received training and had a good understanding of the Mental Capacity Act 2005 (MCA) and Best Interest Decision Making, when people were unable to make decisions themselves.

Staff were not all provided with training to give them some knowledge and insight into the specialist conditions of people in order to meet their care and support needs.

People had access to health care professionals to make sure they received appropriate care and treatment. Staff followed advice given by professionals to make sure people received the treatment they needed.

People had the opportunity to give their views about the service. A complaints procedure was available. People told us they would feel confident to speak to staff about any concerns if they needed to. The provider undertook a range of audits to check on the quality of care provided.

We found that staff had not received training to give them knowledge into some specialist needs of people. This was in breach of regulation 23 of the Health and Social Care Act 2008(Regulated Activities) Regulations 2010, which corresponds to regulation 18(2) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

You can see what action we told the provider to take at the back of the full version of the report.

5 March 2014

During an inspection looking at part of the service

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

The reason for this visit was to check if improvements had been made in areas of, consent to care and treatment, care and welfare and auditing of records following a previous inspection. We spoke with some people who received care but, due to their needs, some were unable to communicate with us. One person commented; "I like living here. The staff are kind." Another said; "I'm very comfortable."

We saw before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

We found care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained which were audited regularly.

27 June and 4 July 2013

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

At the time of inspection we found the service was providing a regulated activity they were not registered with CQC to provide. The service was also without a registered manager. Both matters are being dealt with outside of the inspection report.

We used a number of different methods which included observation to help us understand the experiences of people using the service, because some of the people using the service had complex needs which meant they were not able to tell us their experiences.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. However where people did not have the capacity to consent, the provider did not always act in accordance with legal requirements.

People did not always experience care, treatment and support that met their needs and protected their rights.

Staff received professional development and they told us they were well trained. Staff comments included:" There are very good opportunities for training."

We saw the provider did not have effective systems in place to regularly assess and monitor the quality of service people received.

14 December 2012

During a routine inspection

The people using the service at the time of the visit were unable to tell us what they thought about living at Kibblesworth as they had complex needs and did not communicate verbally with people they did not know. We observed that they communicated well with staff and made their views known as they knew the staff team well.

Records showed people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

We found that care was planned and delivered in a way that ensured people's safety and welfare.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

We found staff received professional development and they were well trained to help them understand the care and support needs of the people they worked with.