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Inspection Summary


Overall summary & rating

Good

Updated 3 January 2019

About the service:

Honey Lane is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Honey Lane Care Home is registered to accommodate 41 older people, who have needs associated with dementia. At the time of our inspection there were 37 people living in the service.

People’s experience of using this service:

Activities within the home were extremely person centred. A range of meaningful activities were available for people to participate in if they wished and people enjoyed spending time with staff. Activities were provided throughout the day, seven days a week and were developed in line with people's preferences and interests.

Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. Care plans reflected people's likes and dislikes, and staff spoke with people in a friendly manner. Our observations during inspection, were of positive and friendly interactions between staff and people.

The provider had responded to feedback relating to staffing levels from staff and relatives and had recently increased staffing at the service at a busy time. All staff had attended safeguarding training. They demonstrated a clear understanding of what abuse was and how to report concerns.abuse; they said they would talk to the management or external bodies immediately if they had any concerns. Risk assessments were in place, which identified possible risks and how to manage them.

Staff told us they received the support and training they needed to help them do their jobs well. The managers were proactive in ensuring staff completed training relevant to the needs of people living at the service. The registered manager responded and took action straight away when we identified an issue with staff practice. The service provided specialist training to enable staff to care for people with particular needs.

People were supported to eat and drink. The registered manager took immediate action to ensure fluids were recorded appropriately when active monitoring was required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider had systems in place to monitor the quality of the service. Actions were taken and improvements were made when required. People and their relatives felt able to speak to the registered manager or any of the staff team at any time if they needed help and assistance.

Rating at last inspection: Good (report published 6 August 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 January 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 3 January 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 3 January 2019

The service was caring

Details are in our Caring findings below.

Responsive

Outstanding

Updated 3 January 2019

The service was exceptionally responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 3 January 2019

The service was well-led

Details are in our Well-Led findings below.