We looked around the premises and found that actions had been taken to address the shortfalls in the safety of the premises identified on our last visit.
We spoke with staff who were positive about the improvements to the environment and quality assurance systems.
We saw the provider now had systems in place that ensured the quality of the service was assessed and monitored.
People told us they were happy with the care and support they received at Howard Castle. They confirmed they were given choices in life and staff supported them to take some risks and be independent.
People we spoke with said, "I like it here, I have no complaints", "I have the best of both worlds as I get to go home" and "Lovely people, lovely place to live."
People said they could receive medical and specialist attention when they needed it and were helped to fulfil their social needs within the home and community. People we spoke with said "I like the garden" and "I wouldn't want to live any where else, this is home."
People told us their home was clean, comfortable and warm. They said "I like my room
and it has everything I need" and "This is an old building that needs some care and attention."
They said staff were kind and caring and seemed to be well trained. People confirmed they were given the opportunity to comment on the service, change routine or raise complaints. They said their visitors were made to feel welcome and information sharing at the home was good but felt they did not always get this from the provider. They said, "It was all going to change but it has gone very quiet" and "I would just like to know what is going on."
People said they received enough to eat and drink and relatives said they were happy that people who needed assistance to eat received it. People confirmed that they could receive medical and specialist attention when they needed it and were helped to fulfil their social needs within the home and community.
People told us that their home was clean, comfortable and warm. They said staff were kind and caring and seemed to be well trained. People confirmed that they were given the opportunity to comment on the service, change routine or raise complaints.