Archived: Mr Ian Ratcliffe - 1st Class Nursing Agency (Domiciliary)

People using the service told us they were satisfied with the support they received from the agency. Assessment of people's needs was thorough with focus on their individual circumstances and immediate to long term needs.

Care plans emphasised people's right to self determine their care and how their care was delivered by the agency so they lived their lives as valued citizens within their community.

Peoples' capacity to make their wishes known was recorded and appropriate communication methods used.

The right of people to take informed risks had been acknowledged and risk assessments ensured a balance of safety and choice.

People were protected against the risks associated with medicines and they were supported to be self medicating.

People said they were visited by the provider and were consulted all the time about the service they received.

People had access to an effective complaints system provided in a format that met with their needs.

People told us that they had regular contact with the agency and they were asked about the quality of service they received from the agency.

People told us they received support to help them take medicines if needed and any support would be agreed when their care package was being arranged.

Relatives told us they had no problems with the staff that visited their family members. We were told that the agency asked relatives for information about their family members. This was transferred into their person centred plans so staff had information about how their family members wanted their care and support to be provided. Relatives told us that that staff were flexible, supportive and caring when providing care to their family members.