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Inspection Summary


Overall summary & rating

Good

Updated 21 February 2020

Dalton Court Care Home is registered to provide personal and nursing care for up to 60 people. At the time of our inspection 55 people were living at the home. The home supports people who have needs associated with ageing and may be living with a dementia related illness.

People’s experience of using this service and what we found

Since the last inspection the newly formed senior management team and staff team had turned the service around to ensure people received consistent and effective care and treatment. The provider had improved its systems for monitoring older adult services and greater scrutiny and support had been given to the home. Significant improvements were seen at this inspection. Relatives told us how pleased they had been with the improvements. One person summed this up by saying, "I feel confident now to leave my relative. They are in safe hands.”

People were safe and protected from abuse and avoidable harm. Risk assessments helped protect the health and welfare of people. People received their medicines when they needed them from staff who had been trained and had their competency regularly checked. The service was providing safe and consistent staffing levels. Infection control was well managed and the home was clean and free from hazards.

Staff were well trained and supported for their role so that they could meet people's assessed needs. People's rights were protected as the staff team understood their responsibilities under the Mental Capacity Act. People told us they enjoyed meal times and were offered a variety of good quality meals. People's health and nutritional needs were being well met. The home worked effectively with external healthcare professionals.

People’s equality and diversity was respected by a caring staff team. People told us they judged the staff team to be caring and respectful. Staff gave people their time and understood this was important in supporting people’s well-being. They knew the importance of encouraging people to maintain their independence, wherever possible.

The staff team knew people well. They planned and provided care to meet people’s needs and to take account of their preferences. People's views about the quality of care and any complaints were used to make improvements. People had a wide range of organised activities and entertainments to chose from. Relatives were made welcome and included as part of the care team.

The home was being well-led by the registered manager, who was described by staff as being very supportive, approachable and set high standards. Everyone we spoke with told us they would recommend the home and were ‘delighted’ with how the home had improved. Team morale was high, staff felt valued and enjoyed working at the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (published 18 December 2018). We needed to be assured improvements were fully embedded and would be sustained. We made a recommendation in relation to the safer recruitment of staff. We found no breaches of the law.

Why we inspected

This is a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 February 2020

The service was well-led.

Details are in our well-led findings below.