The Garden House is a residential care home providing personal care and nursing care to up to 102 people. At the time of our inspection there were 94 people using the service.
The Garden house is made up of 3 nursing units called; Cedars, Maples and Oaks. The residential unit called Sundials specialises in providing care to people living with dementia.
People’s experience of using this service and what we found
People’s care plans contained important information relating to their mobility and support.
People were supported by enough staff. Staff felt supported and said it was a nice place to work. Staff received training and supervisions. The registered manager undertook daily walk arounds, held resident and relative meetings and open coffee mornings. These were an opportunity to discuss and feedback any areas which might need to be improved on.
People were supported to access health care professionals when required. The GP visited weekly and other referrals were made to professionals when required. Incidents and accidents were reported and monitored for any trends and themes. However, we found 1 incident which needed to be reported to the local safeguarding team. The registered manager took action to report this concern to the local safeguarding team and they confirmed following our inspection this concern was closed.
People were supported by staff who had received training in mental capacity and safeguarding adults. People felt safe and staff supported people to make choices about their care and support.
The service worked in partnership with health and social care professionals and also with a local school. Used equipment such as walking frames were sent to countries where others could benefit from them.
Rating at last inspection and update
The last rating for this service was Good (published 03 May 2018).
Why we inspected
This inspection was prompted by the outcome of monitoring activity where we identified the service needed an inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The inspection was also prompted in part due to concerns received about the management of medicines, staffing and people not receiving adequate care and support.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has not changed from Good.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Garden House on our website at www.cqc.org.uk.