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Inspection Summary


Overall summary & rating

Good

Updated 12 September 2019

About the service : Manor View is a service which provided personal care to seven people living with a learning disability or autism at the time of the inspection. People have their own bedrooms and share communal areas such as the lounge, the kitchen and adapted bathrooms. The service can support up to eight people. Manor View accommodates people in one adapted building, on one level.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Some people who lived at the home were able to communicate verbally but for people who were unable to speak with us we observed staff support them with a range of communication aids. These included sign language and interpreting people’s body language with regards to meeting their needs and wishes.

People showed they were happy living at Manor View, and that they felt safe and comfortable with the staff team. One person said, “I love it here and want to stay here forever.”

Staff were kind and caring and knew each person well. Staff felt they received good support and enjoyed working at the service. There were enough staff to support people in the way they wanted. Staff received training, supervision, guidance and support so that they could do their job well. Staff respected people’s privacy and dignity and encouraged people’s independence.

Systems were in place to manage risks and keep people safe from avoidable harm. Medication was well managed. Staff followed good practice guidelines to prevent the spread of infection. The staff looked for ways to continually make improvements, worked well with external professionals and ensured that people were part of their local community. People were supported to be as active as possible.

Staff supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Audits were carried out to monitor the service and address any improvements required. The registered manager notified the CQC of incidents that they were legally obliged to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good (Report published 24 November 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 September 2019

The service was effective

Details are in our effective findings below.

Caring

Good

Updated 12 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 September 2019

The service was well-led.

Details are in our well-led findings below.