• Care Home
  • Care home

Archived: Seacroft Court Nursing Home

Seacroft Esplanade, Nr Skegness, Skegness, Lincolnshire, PE25 3BE (01754) 610372

Provided and run by:
Collegia Care Limited

All Inspections

9 January 2014

During an inspection looking at part of the service

When we visited the service in April 2013 we asked the provider to make improvements in the way they dealt with medication. This visit was to look at those improvements. Because of concerns we had received over the past few months, we also looked at staffing levels in the home.

39 people were living in the home. 21 required nursing care and 18 required personal care only. During the visit we spoke with four people who lived in the home, a qualified nurse and two members of care staff.

We found people were protected against the risks associated with medicines because the provider had improved their arrangements to manage medicines.

There were not always enough qualified, skilled and experienced staff to meet people's needs in a safe and timely way in order to be responsive to their needs. We said the provider needed to review their arrangements to ensure there were enough staff on duty at all times.

Whilst we were at the home we saw records were not always maintained appropriately and some of them could not be located promptly when we asked for them.

18 April 2013

During a routine inspection

Forty-six people were living in the home when we visited. We spoke with ten people who lived in the home, nine members of staff, two relatives and the registered manager.

People told us they felt they were looked after well by staff. People said the food was good and they had plenty to eat and drink. One person told us, 'The food's fantastic.'

Care in the dementia unit did not always reflect best practice or recent research.

People living in the home felt safe. Staff had received training in abuse and understood what to do if they became aware of abusive behaviour.

Medicines were administered to people by staff who had received appropriate training. However we found they were not always managed safely in order to protect people from harm.

People told us there were enough staff to meet their needs. Staff told us they were required to make sure people's emotional and social needs were met as well as their physical ones. They said this was difficult to do when they were short staffed.

The home's 'statement of purpose' could be confusing for the general public. It did not mention the association between Collegia Care Limited and PrimeLife Limited.

We looked at a variety of records relevant to the management of the home. We found they were accurate and fit for purpose.

You can see our judgements on the front page of this report.

9 July 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a CQC inspector joined by an Expert by Experience; people who have experience of using the services and who can provide that perspective.

We have used a Short Observational Framework for Inspection (SOFI 2). SOFI is a specific way of observing care to help us understand the experience of people who could not talk to us.

During our visit to Seacroft Court on 20 June 2012 the people we spoke with told us they were happy living there and were well looked after. They said staff treated them with dignity and respect. One person told us, 'Lovely staff and they take care and consult us.' Another person who was unable to communicate verbally told us staff were aware of their needs and their needs were met.

12 July 2011

During a routine inspection

When we undertook a visit to Seacroft Court people who lived at the home told us they were happy with the care and support that they received. During our visit on 12 July 2011 we met with some of the people who lived there and they told us that the staff supported them in the way they wished with one person saying 'I love it here. I am here for a holiday and wish I could stay here forever because they look after me well'. Another person told us 'it's a good home. I think we get the best support we need and it suits all of my wishes'.

One person we spoke to who needed nursing support told us 'I have everything I need here, I know my care needs are met and I feel safe. They come to care for me at the time I need it and that's what matters. I have a call bell here and if I need help I can press it and they come to see if I am okay'.

We also checked to see if people felt safe living at the home and one person told us 'I like living here I know that the manager keeps us safe'. Another person said, 'I wouldn't wait to tell someone if I thought I was in any danger, its all fine here and we are well looked after.

When looking at the systems in place to measure the quality of service being provided we spoke to a visiting professional nurse who said 'I have just started to visit the home to see one person who needs additional hospice support at the end of their life. I think it's a very good home and the staff here are very welcoming'.

We also spent some time observing how five people were having their care needs met in a secure part of the home. During this period of observation we saw staff communicating with people in a sensitive way and taking time to listen to what people were saying whilst taking any action needed to make sure people felt safe and supported.

We observed that one person became anxious about a personal issue and the staff member sat with the person and listened to the persons concerns, showing respect and giving reassurance, referring to the person by name saying, 'don't worry its all been taken care of '.