Rebound Healthcare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

This service scored 42 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not make sure people’s care and treatment was effective because they did not check and discuss people’s health, care, wellbeing and communication needs with them. The provider did not demonstrate they had fully assessed a person’s needs to ensure the care and support delivered was effective and met their needs.

The provider did not plan and deliver people’s care and treatment with them. They did not follow legislation and current evidence-based good practice and standards. The provider did not demonstrate staff were trained and knowledgeable in current best practice and were up to date with legislation.

The provider did not always work well across teams and services to support people. They did not always share their assessment of people’s needs when people moved between different services. The provider did not demonstrate staff had access to the information they required to deliver effective care and support.

The provider did not always work well across teams and services to support people. They did not always share their assessment of people’s needs when people moved between different services. The provider did not demonstrate staff had access to the information they required to deliver effective care and support.

The provider did not always routinely monitor people’s care and treatment to continuously improve it. They did not always ensure that outcomes were positive and
consistent, or that they met both clinical expectations and the expectations of people themselves. A person’s care plan stated a desired outcome was for them to remain safely living in their own home. However, the provider did not demonstrate they operated effective approaches to monitor and review people’s care and achieve intended outcomes.

The provider did not always tell people about their rights around consent and did not always respect their rights when delivering care and treatment. The provider did not demonstrate staff received training in the Mental Capacity Act (2005), or they operated systems in line with mental capacity guidance and legislation.