Rebound Healthcare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

This service scored 45 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always treat people with kindness, empathy and compassion, or respect their privacy and dignity. Staff did not always treat colleagues from other organisations with kindness and respect. The provider did not demonstrate the service provided kind, compassionate and dignified care.

The provider did not treat people as individuals or make sure people’s care, support and treatment met people’s needs and preferences. The provider did not take account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plan information was not person centred as it did not give full details about them. It did not give information about their religion, culture or first language to ensure these needs were met. There was no information about their background, history or social relationships.
 

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.
A care plan indicated independence should be promoted in tasks where it was safe to do so. However, there was no information about what these tasks were, or how to facilitate this.

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress.

The provider did not demonstrate people’s needs were fully responded to as care plan and risk assessments did not give enough details about how risks were mitigated. The provider did not demonstrate they had systems to respond to people’s changing needs.
 

The provider did not always care about and promote the wellbeing of their staff. They did not always support or enable staff to deliver person-centred care. The provider did not demonstrate they operated systems to support staff wellbeing.