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Tenterden House Care Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 9 September 2020

Tenterden House Care Home provides accommodation, nursing and personal care. It is registered to provide a service for up to 40 people.

We found the following examples of good practice.

¿ The service was receiving professional visitors with robust infection control procedures in place. Visitors were provided with a designated preparation area on arrival in which they were provided with guidance, personal protective equipment (PPE) and a health screening questionnaire was completed. Each visitor also had their temperatures checked by staff on arrival.

¿ The service had been imaginative when looking at events for people. For example, jazz and opera bands played in the gardens for people. The registered manager had gone the extra mile to ensure that people were able to see their family. An example of this was, the service organising people to move to other parts of the home where there was access to the garden from their bedroom. Where people had been at the end of life the service has listened to people’s wishes and supported them to see their loved ones. This helped the feeling of loneliness or isolation. The registered manager spoke about incentives for staff to ensure that they were supported through the difficult time.

¿ The provider had developed a robust package of policies, procedures and guidance for locations which the registered manager had successfully implemented at the location.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 9 September 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 9 September 2020

Caring

Outstanding

Updated 9 September 2020

Responsive

Good

Updated 9 September 2020

Well-led

Outstanding

Updated 9 September 2020