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Inspection Summary

Overall summary & rating


Updated 22 January 2020

About the service

St Georges Care Home provides nursing and residential care for up to 63 older people, some of whom are living with dementia. At the time of our inspection there were 54 people living at the service. The home is on one level compromising of three units and is situated within quiet rural grounds in Surrey.

People’s experience of using this service

People and their relatives spoke positively about the service and said staff were kind, caring and supportive. Throughout our inspection we observed staff interacted well with people and had formed good relationships with them and their relatives.

There were safeguarding and whistleblowing policies and procedures in place and staff had a clear understanding of these procedures and how to keep people safe. People's needs, and preferences were assessed and risks were identified with plans in place to manage risks safely. Medicines were administered and managed safely and staff followed infection control practices to prevent the spread of infections. Robust recruitment checks were in place and there were sufficient staff available to meet people's needs. Staff had the skills, knowledge and experience to support people appropriately. Staff were supported through induction, training and supervision.

People were supported to maintain a healthy balanced diet that met their dietary preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People were involved in and consulted about their care and support needs. People had access to health and social care professionals as required. People were supported to participate in activities of their choosing. Staff worked with people to promote their rights and understood the Equality Act 2010.

There were effective systems in place to assess and monitor the quality of the service. The service worked in partnership with health and social care professionals to plan and deliver an effective service. The service took people’s and staff’s views into account to help drive service improvements.

For more details, please see the full report which is on the website at

Rating at last inspection: Good (Published 19 June 2017).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received, we may inspect the service sooner.

Inspection areas



Updated 22 January 2020

The service was safe

Details are in our safe findings below.



Updated 22 January 2020

The service was effective.

Details are in our effective findings below.



Updated 22 January 2020

The service was caring.

Details are in our caring findings below.



Updated 22 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 22 January 2020

The service was well-led.

Details are in our well-led findings below.