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Aston Court Care Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 28 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of

our regulatory functions. We checked whether the provider was meeting the legal requirements and

regulations associated with the Act. We looked at the overall quality of the service and provided a rating for

the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector, an assistant inspector, a specialist advisor. A specialist advisor is a qualified health professional. Our specialist advisor was a registered nurse who had expertise in supporting people living with dementia.

Service and service type

Aston Court is a 'care home'. People in care homes receive accommodation and nursing or personal care as

single package under one contractual agreement. CQC regulates both the premises and the care provided,

and both were looked at during this inspection.

The service had a manager who was applying to be registered with the Care Quality Commission. This means that the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback

from the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with eight people who used the service and two relatives about their experience of the care provided. We spoke with six members of staff including the manager, the deputy manager and two senior managers. We observed the interactions between people and the staff team throughout the day.

We reviewed a range of records. This included four people's care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. The manager sent us the information we had requested.

Inspection areas

Safe

Requires improvement

Updated 28 March 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 28 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Requires improvement

Updated 28 March 2020

The service was not always caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 28 March 2020

The service was not always well-led.

Details are in our well-led findings below.