30 November 2022
During a routine inspection
About the service
Star Road Respite Service is a residential care home providing short stay accommodation for adults with a learning disability and autistic people living in the London Borough of Hounslow. Up to seven people can stay at the service at any time and around 62 different people use the service. On the day of the inspection 3 people were staying at the service.
People’s experience of using this service and what we found
Right Culture
The provider had systems in place to monitor the quality and safety of the service. However, the process for ensuring infection prevention and control arrangements were always in line DHSC guidance had not been implemented consistently at the time of our visit.
People and those important to them were involved in their care. The provider had a clear vision for the service based on improving people's quality of life and staff worked to make this happen.
Right Support
Staff worked to help people spend meaningful time when they came to stay by supporting them to take part in activities at home and in the community.
Staff communicated with people in ways that met their needs and supported people with their medicines safely.
Staff supported people to meet their health needs and worked with other agencies to do so. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
The service had enough appropriately skilled staff to meet people’s needs and keep them safe. Staff had training on how to recognise and report abuse and they knew how to apply it. The service worked with other agencies to respond to safeguarding concerns.
Staff received an induction, training and supervision to help them support people. They worked with other agencies to meet people’s care and health needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 18 October 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. Whilst we found improvements had been made at this inspection, some improvement was still required.
Why we inspected
This inspection was prompted by a review of the information we held about this service and to follow up on action we told the provider to take at the last inspection. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.