Support for Living Limited - 25/27 Haymill Close

Updated 31 October 2025

Date of assessment: 9 – 16 December 2025. Our assessment included an unannounced visit to the service on 9 December 2025.

The service is a care home without nursing for up to 6 adults with a learning disability. At the time of our assessment, 5 people were living at the service.

The last rating for this service was good (published 6 December 2018). This assessment was conducted because the length of time since our last rating. Following this assessment, the rating remains good.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The provider was able to demonstrate they were meeting the principles of Right support, right care, right culture.

People lived in a safe, clean and well-maintained environment.

Staff supported people to take their medicines safely and as prescribed. Staff worked with other professionals to assess, plan for and meet people’s needs, including their healthcare needs. Staff assessed risks to people’s safety and wellbeing. Staff monitored people’s wellbeing and responded appropriately when their needs changed.

Staff supported people to understand information, to communicate and make choices. They assisted people to take part in a range of different activities which reflected their preferences and needs.

There were enough staff to keep people safe and meet their needs. Staff had the training and information they needed to provide evidence-based care. Staff communicated well with each other. Staff felt supported and happy working at the service.

There were effective systems for monitoring and improving the quality of the service. These included asking stakeholders for feedback. Senior managers had good governance oversight and worked closely with staff to monitor and meet people’s needs.

Updated 31 October 2025

No one living at the service at the time of our assessment could use words to communicate. Therefore, we observed how staff supported people. We spoke with their relatives to gather feedback about their experiences.

Relatives told us people were happy, safe and comfortable at the home. They said that people and staff had good relationships with each other. Relatives were involved in planning and reviewing care. People were given choices and staff communicated in ways people could understand and be understood.

We observed staff were kind, caring and polite. They treated people as individuals. People were happy and relaxed with staff and at the home. People were free to move around the environment without restrictions. People were supported to participate in a range of activities inside and outside of their home environment.

Comments from relatives included, “Residents are all content”, “The staff are very good”, “Staff are aways happy to talk to us and include us. They make us feel welcome” and “Staff know the residents. [Person] is safe, happy and well and that is the main thing.”