All inspections: Brentside Cottage - Care Quality Commission

We used a number of different methods to help us understand the experiences of people using the service, because some of the people using the service had complex needs which meant they were not able to tell us their experiences. We spoke with three members of staff, one care manager, observed the practice in the home and looked at care records.

We saw that people received the support they wanted from staff to develop individual living skills and their independence was promoted. Interactions we observed between staff and people were positive and caring. Staff communicated with people using signs and gestures that people understood.

Care records we viewed were drawn up with people or their relatives and detailed how people wanted their health and social care needs were to be met. The care manager we spoke with told us that staff had a good understanding of people's individual needs and preferences.

Medicines were overall managed appropriately and people received the medicines they were prescribed to make sure they were appropriately supported with their healthcare needs.

The premises were well maintained and provided a homely environment for people to live in.

Staff were appropriately supported to ensure they were sufficiently skilled to care for and support people who used the service.

We found the provider had made arrangements to address staffing levels in the service in order that people were supported with events, activities and appointments that they wanted to attend.

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were unable to tell us their experiences about the care and support they received.

During our inspection we observed staff interaction with both people using the service and we spoke with two care staff that were on duty.

People living at the service had choices in all aspects of their daily living. They had their privacy and dignity respected. We observed staff interacting and supporting people in a respectful and positive manner. We observed that people were comfortable with staff. One person communicated to us that they were being well looked after. People indicated to us through smiling and gestures that they were happy with the service.

In the report we have highlighted concerns regarding staffing levels, which have had an impact on the lives of people who use the service.

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Brentside Cottage

All Inspections

3 September 2013

During a routine inspection

During a check to make sure that the improvements required had been made

31 August 2012

During a routine inspection

Reports under our old system of regulation