Support for Living Limited - 43 Shirley Gardens

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question good. At this assessment, the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with kindness, compassion and dignity. People told us they had good relationships with staff. Their comments included, “Staff are kind” and “I get on with staff. They treat me well.” Relatives felt staff were caring and considerate. A relative told us, “Staff are very kind. Lovely and helpful. They help the whole family, not just [person]. They are so caring.”

We saw friendly interactions between staff and the people they supported. They offered people choices and listened to their view. There was a relaxed atmosphere. People confirmed this was always the case. Staff spoke about people in a compassionate and respectful way. They told us they enjoyed supporting people. They demonstrated a good knowledge of their individual needs. People were able to make choices about the gender of the staff supporting them. The registered manager explained staff gave dignified and sensitive support when people needed assistance to meet care needs.

People were treated as individuals. They were able to spend time doing things that were important to them. They told us staff understood their needs. A person explained, “[Staff] are always here for me. They chat with me and make sure I have whatever I need.”

People were supported to celebrate their culture and religion if they wanted. Staff helped people prepare meals that met individual dietary requirements. People told us staff celebrated their birthdays and special events. The registered manager told us, “We celebrate different religious and cultural events throughout the year, like Eid and Christmas, as well as the birthdays of the people we support. We also marked International Women’s Day by hosting a coffee morning, bringing together the women we support and staff to celebrate women’s achievements.”

People were supported to have independence, choice and control. Everyone told us they were able to make decisions about their care and how they spent their time. There were no restrictions and people were able to go out when they wanted. People explained staff supported them to be involved in cleaning their rooms, preparing food and laundry.

People created personal goals which they wanted to work towards. Some of these were about learning new skills and developing independence.

Staff supported people to organise and take part in some group social activities and events. Staff told us they had provided different therapeutic activities in the past and had plans to try more of these in the future. People had taken holidays with staff support when this is what they wanted.

Staff responded to people’s immediate needs. People told us staff were attentive when they needed assistance. We saw staff responding to people’s requests. Staff were available 24 hours a day and people knew who to ask for help and where to go for additional support.

The provider supported workforce wellbeing and enablement. Staff told us they felt well supported. They explained they had opportunities for career development and additional training. Comments from staff included, “We all support each other and work together” and “The team get on well. We have access to training and opportunities to try different roles.”

The provider offered a range of wellbeing schemes and options for staff, including discounted travel and access to counselling services.