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Cadbury Hall Care Home

Overall: Good read more about inspection ratings

High Street, Yatton, Bristol, BS49 4DW (01934) 833073

Provided and run by:
Barchester Healthcare Homes Limited

Report from 24 November 2023 assessment

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Responsive

Good

Updated 5 January 2024

People were supported to see healthcare professionals when they needed to.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Person-centred Care

Score: 3

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Care provision, Integration and continuity

Score: 2

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Providing Information

Score: 3

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Listening to and involving people

Score: 3

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in access

Score: 3

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in experiences and outcomes

Score: 3

Staff told us they listened to people's experience so they knew if they were happy. Comments from staff included, "People are happy. People tell us the care is good". When we asked another member of staff how they knew people get good outcomes, they told us, by the, "Enjoying of activities and the engagement with other people".

The service had a process to support people to voice the care and support they wanted and staff actively listened to people's wishes and feedback.

People's views were sought in their first few days and weeks in the home, so they had care and support provided to their individual needs . Comments from relatives included, "After the first week, I was asked how we had got on" and "We have given feedback. He has been seen by District Nurse, G.P. and physio".

Planning for the future

Score: 3

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.