Archived: Clova House

Care plans did not always reflect the support needs of people using the service therefore care and treatment was not always delivered in a way that met people's individual needs.

People we spoke to told us they felt the home was not suitable for them as they did not have anything in common with anyone else that lived there. They said they felt isolated on occasions.

People's food and drink met their religious or cultural needs. We saw copies of the menu for the last two weeks which confirmed this.

People were not always able to eat and drink sufficient amounts to meet their needs. Staff told us that on occasions food runs out in between supermarket deliveries.

At this inspection we saw that the provider had completed all the previous outstanding repairs which included painting the bathrooms and other rooms in the home.

We observed that most repairs had been done as new taps had replaced rusty taps. However we were concerned that the floor still had not been repaired and that two bathrooms were out of use.

We found that the visitor's book had more entries and that minutes of residents meetings were more accurate. We were also shown documentation of people's assessments that evidenced what section they were on under the mental health act.

On the day of our visit we found that the home was not very clean. There was dust in some corners, in hallways and behind furniture in people's rooms.

We observed that the home was cold due to a broken window pane and a patio door that was left open and some radiators not heating up properly. We were concerned about the flooring in one bathroom and rusty taps in two bathrooms. There was evidence of roof leaks in corridors and people's rooms. People were not cared for in a safe and suitable environment. The provider took remedial action and fixed the leaks, radiator and broken window a day after our visit.

People had up to date care plans and risk assessments. There was evidence of regular involvement with care coordinators and other health care professionals in people's files. We observed that staff treated people with dignity and asked people for consent before giving assistance.