Archived: Prime Health Partners Limited

Updated 8 May 2023

Prime Health Partners is located at 22-29 Winchester Road, London, NW3 3NR. It is run by two partner GPs who are assisted by a practice manager and administrator.

The practice carries out general practice consultations on a private basis. This includes routine health checks, long term condition management, minor surgery, female health clinics and breast feeding support. The practice also provides an immunisation service to three local schools and a service to visitors to the United Kingdom via local hotels.

The practice is open between 9am and 6.30pm Monday to Friday, and between 10am and 2pm on Saturday. The practice offers an evening clinic between 6.30pm and 9pm on a Friday.

The provider is registered to carry out the following Care Quality Commission (CQC) regulated activities: maternity and midwifery services; family planning; treatment of disease, disorder or injury; surgical procedures; diagnostic and screening procedures.

Before the inspection we reviewed pre-inspection information submitted by the provider, requested by the CQC.

During our visit we spoke with the lead GP and practice receptionist (who comprise the practice team), reviewed personal care records of patients and also reviewed staff records. No patients were available to speak to on the day of inspection.

The provider is registered with the CQC to carry out the regulated activities of diagnostic and screening procedures and the treatment of disease, disorder or injury.

Updated 8 May 2023

This service is rated Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well led? - Good

We carried out an announced inspection at Prime Health Partners Limited. This was as part of our inspection programme; the service had previously been inspected but not rated.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Our key findings were:

• The service had effective systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Whilst we found no breaches of regulations, the provider should:

• Continue to develop clinical audits to include more areas of practice such as prescribing and referrals.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services