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Archived: InVent Health Limited Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 10 March 2016

This inspection took place on 17 and 31December 2015. We gave 48 hours’ notice of the inspection to make sure the people we needed to speak with would be available.

We previously inspected the service on 20 May 2014. The service was meeting the requirements of the regulations at that time.

InVent Health Limited (Invent Health) provides specialist care and support to adults and children with very complex nursing needs, in their own home or the community.

Invent Health provide a service across London, the South of England, Essex, Suffolk, Norfolk and the West Midlands.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

In their attention to detail, the standard of care provided and their effective joint working with other services, Invent Health achieved good outcomes for the people who used their service. The levels of satisfaction from people who received care and those who supported them and also from commissioners of care were very high. The service was self-critical and identified areas themselves where improvements could be made. They invited and responded to feedback, including complaints and co-operated fully with statutory safeguarding bodies, making referrals themselves proactively.

Staff told us they felt supported. This was through a range of training that included quite complex areas of specialist care as well as supervision, team meetings and peer support from colleagues. They were offered formal and informal counselling and support in what could be very difficult situations, for example, when they provided care to young people who were terminally ill.

Staff were highly motivated and worked as a team. The management of the service was said to be approachable and was being enhanced to provide additional professional capability in key areas, for example training.

Above all, the feedback we received from the family carers of people who received support from Invent Health was overwhelmingly positive. “Special people” and “Can’t fault them” were typical assessments. People confirmed that whenever they had raised any concerns at all about the provision of care, they had been listened to and action had been taken to address their concern. Those people who had the longest experience of Invent Health told us the service had significantly improved and developed in the past two years.

Inspection areas

Safe

Good

Updated 10 March 2016

The service was safe.

People were protected from avoidable harm and risks to them were assessed and eliminated or managed.

People had confidence in the standard of nursing and care support they, or the person they were responsible for, received.

There was a robust and effective recruitment process which ensured often very vulnerable and dependent people were not put at risk from the employment of unsuitable staff.

Effective

Good

Updated 10 March 2016

The service was effective.

People were enabled to remain in their own homes where that was their wish as effective care and support was provided.

Nursing and care staff were provided with the training, skills and support they required. People who received care were very positive about the quality of staff that provided their support.

People who received support or those who were responsible for them were involved in decisions about their lives. The service sought innovative ways to build and maintain the independence of people with complex needs to the maximum possible extent.

Caring

Good

Updated 10 March 2016

The service was caring.

The registered manager and staff were all committed to provide care centred on meeting the needs of the person concerned and taking full account of their right to respect, compassion and dignity whilst receiving very complex and critical care and support.

People told us they felt at ease with the staff they came into contact with. In most cases there was a consistent staff team, who were familiar with and to the person who received support and those family carers who were important to them.

People were supported with empathy and consideration where care was being provided at the end of a person�s life, including where that person was a young child.

Responsive

Good

Updated 10 March 2016

The service was responsive.

People who received care and those who commissioned care told us Invent Health recognised where people�s needs had changed and took appropriate action, involving all the people and services necessary to ensure those changing needs were met.

People told us the service they experienced was flexible and responsive.

Local nurse and care managers knew the people who received care and support and worked with them and their families where applicable to ensure it reflected their wishes and took full account of their individual situation.

Well-led

Good

Updated 10 March 2016

The service was well led.

Commissioners of care and the families of people who received care and support were exceptionally positive about the leadership of the service and in particular of the registered manager.

The stated values of Invent Health, for example; �Bringing compassion to complex care�, were embedded in practice and were a reality not just an aspiration.

Quality of care was under continuous review. People who worked for Invent Health, commissioned or received care from them were asked for their views of the service provided and how it could be improved. Importantly, people who had raised any issues or concerns told us they had been acknowledged and addressed.