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Craghall Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 9 January 2019

Craghall Residential Home is a residential care home for 38 people, some of whom are living with dementia.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff were knowledgeable about the Mental Capacity Act and ensuring people were always supported to make choices.

Staff were complimentary about the training and support they received, which included regular supervisions and appraisals. We reviewed the recruitment processes and noted that staff completed a comprehensive recruitment process prior to starting in post. At the time of the inspection the service did have some vacancies, but these were being covered by the staff team whilst recruitment was ongoing.

Staff were knowledgeable about safeguarding procedures and confident they could speak to the manager about any concerns they had. People and relatives also told us they would be confident and speak up about anything they felt needed to change. We noted that any complaints received were acted upon accordingly.

The provider was in the process of rolling out a new electronic software package for care planning. We saw that all care plans were person centred and contained appropriate risk assessments.

The feedback we received about the activities organised by and within the home were “Outstanding.” We noted there was a variety of activities to suit everyone within the home. The activities coordinator had conduced a number of evaluations to ensure that everyone was receiving equal opportunities and that the events were well received and people were engaged. People were encouraged to have personal goals and the staff team aimed to help facilitate those goals being met.

The senior staff and the management team had thorough auditing process in place. The audits purpose was to ensure there was an effective tool for helping to improve the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 9 January 2019

The service remains good.

Effective

Good

Updated 9 January 2019

The service remains good.

Caring

Good

Updated 9 January 2019

The service remains good.

Responsive

Outstanding

Updated 9 January 2019

The service has improved to outstanding.

Well-led

Good

Updated 9 January 2019

The service remains good.