• Care Home
  • Care home

St Georges Residential Home

Overall: Good read more about inspection ratings

13 Vigo Lane, Harraton, Washington, Tyne and Wear, NE38 9AH (0191) 419 1878

Provided and run by:
Wellburn Care Homes Limited

Latest inspection summary

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Background to this inspection

Updated 19 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

An inspector and an Expert by Experience carried out this inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

St Georges Residential Home is a care home. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. St Georges Residential Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post. The manager had applied to register and the application was progressing.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan our inspection.

During the inspection

We spoke with 10 people who lived at the service and 5 relatives. We spoke with 8 staff; the manager, the deputy manager, 1 senior care worker and 5 care workers. We reviewed a range of documents relating to the safety and management of the home.

Overall inspection

Good

Updated 19 May 2023

About the service

St Georges Residential Home is a residential care home providing personal care to up to 38 people. The service provides support to older people, some of whom were living with dementia. At the time of our inspection there were 36 people using the service.

People’s experience of using this service and what we found

People, relatives and staff gave positive feedback about the care provided. Staff felt people were safe and were confident to raise concerns, if required.

The provider investigated safeguarding concerns, incidents and accidents and acted to help keep people safe. Staff regularly carried out health and safety checks and risk assessments. The home was clean throughout. There were enough staff to meet people's needs and medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a structured approach to quality assurance which had been effective in identifying and addressing issues. People, relatives and staff had opportunities to give feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 1 February 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service. The inspection was also prompted in part due to concerns received about staffing levels impacting on people receiving timely care. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remains good based on the findings of this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for St Georges Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.