Heatherdale Residential Home

Updated 7 July 2025

Date of assessment: 10 – 25 July 2025. We visited the home on 10 and 16 July 2025.

Heatherdale Residential Home provides accommodation and personal care for up to 36 older people, including those living with a dementia. At the time of the inspection, 36 people were living at the home.

This was a planned inspection based on the length of time since the last rated inspection.

Systems were in place to safeguard people from abuse. The local authority safeguarding team confirmed there were no ongoing safeguarding concerns.

Records did not always demonstrate that medicines were administered as prescribed. Immediate action was taken to address the shortfalls. We discussed with the registered manager about ensuring medicines records were kept under review to ensure best practice guidance was followed

Systems were in place to monitor and assess risks. Electronic risk assessments were completed to document all areas of risk such as moving and handling and falls. We did not observe any unsafe practices during our visits to the home.

The provider valued their workforce. Staff gave positive feedback about working at the home; whilst they said more staff would be appreciated, they told us they worked as a team to meet the needs of people. Most of the staff had worked at the home for a number of years and staff turnover was low.

An effective governance system was in place which enabled the management and delivery of good quality care and support.

Updated 7 July 2025

People and relatives spoke positively about the care and support which was provided. A relative told us, “In terms of remit, they do everything well. There is a diverse group of residents, and they care for them well – they are remarkable. Nothing is too much trouble. They also support each other and will change shifts for each other. The cleanliness and maintenance are spot on. The residents are well dressed. The staff make a real effort.”

We received mixed feedback from people, relatives and staff about whether there were enough staff. During our visits to the home, we saw staff supported people in a calm unhurried manner. Non-care staff knew people’s needs and had completed relevant training and supported care staff when required.

People and relatives told us people’s social needs were met. A relative said, “She is not left out. She plays bingo and enjoys the children singing and the animals who visit. They do word games and memory games - yes there is enough to do.”

There was a positive culture at the home. A relative said, “There’s a very happy, caring atmosphere.” They also told us the home was managed well. A relative said, “It is well run and very friendly. There are good carers who are good at what they do - they are approachable and look after the residents.”