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Heatherdale Residential Home Good

Inspection Summary

Overall summary & rating


Updated 4 September 2019

About the service

Heatherdale Residential Home is a care home which provides care for up to 36 people. The service does not provide nursing care. Care is primarily provided to older people, some of whom are living with dementia. At the time of the inspection there were 35 people using the service.

The service accommodates people across two floors, with communal lounges, dining rooms and bathing facilities. There is a secure enclosed garden for people and visitors to use.

People’s experience of using this service and what we found

People and relatives praised the management and staff for the quality and care of the service provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's privacy, dignity and independence were maintained. There was a range of activities for people and their relatives to participate in and community involvement also reduced social isolation.

The service was clean and tidy with an ongoing programme of work planned to further modernise the building.

Medicines were administered to people as prescribed. Some minor issues with medicine recordings were either addressed on the day or confirmed as being addressed.

The management team were approachable. People told us they would have no hesitation in sharing their views. The quality of the service provided was monitored and any issues arising were addressed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was good (published 1 March 2017). At this inspection we found the rating remained the same.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 September 2019

The service was safe.

Details are in our safe findings below.



Updated 4 September 2019

The service was effective.

Details are in our effective findings below.



Updated 4 September 2019

The service was caring.

Details are in our caring findings below.



Updated 4 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 4 September 2019

The service was well-led.

Details are in our well-led findings below.