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We are carrying out a review of quality at Heatherdale Residential Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 1 March 2017

Heatherdale Residential Home provides care and accommodation for up to 36 older people some of whom have a dementia related condition. Accommodation is split over two levels with lift access to the first floor. There is an enclosed garden to the rear of the building. There were 35 people living at the home at the time of the inspection. The service also provided day care. We did not inspect this element of the service because it was out of scope of the regulations.

We last inspected the service in November 2014 and rated the service as ‘Good.’ At this inspection we found the service remained ‘Good’ and met all the fundamental standards we inspected against.

There were safeguarding procedures in place. Staff were knowledgeable about what action they should take if abuse was suspected. The local authority safeguarding team informed us that were no ongoing organisational safeguarding matters regarding the service.

The premises were clean. Checks and tests had been carried out to ensure that the premises were safe. Medicines were managed safely.

Recruitment checks were carried out to ensure that staff were suitable to work with vulnerable people. There were sufficient numbers of staff deployed to meet people’s needs. Records confirmed that training was available to ensure staff were suitably skilled. Staff were supported though an appraisal and supervision system.

People's nutritional needs were met and they were supported to access healthcare services when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We observed positive interactions between staff and people who lived at the service. Staff promoted people's privacy and dignity. There were systems in place to ensure people were involved in their care and support.

Care plans were in place which detailed the individual care and support to be provided for people. Arrangements for social activities met people’s individual needs.

There was a complaints procedure in place. No complaints had been received since our last inspection.

Audits and checks were carried out to monitor all aspects of the service. Action plans were developed to highlight any areas which required improvement. Staff were very positive about working for the provider and the registered manager. They said they felt valued and enjoyed working at the service. We observed that they applied this positivity in their roles when supporting people.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 1 March 2017

The service remains Good.

Effective

Good

Updated 1 March 2017

The service remains Good.

Caring

Good

Updated 1 March 2017

The service remains Good.

Responsive

Good

Updated 1 March 2017

The service remains Good.

Well-led

Good

Updated 1 March 2017

The service remains Good.