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Nightingale Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 1 February 2020

About the service

Nightingale Nursing Home is a residential care home providing personal and nursing care for 27 people aged 65 and over at the time of the inspection. The service can support up to 34 people in a converted building.

People’s experience of using this service and what we found

People felt safe living at the home, relatives confirmed the care and support provided maintained people’s safety. Training had been provided to give staff the skills to safeguard people from potential abuse. Risks to people’s safety and well-being were assessed and mitigated as much as possible. The registered manager ensured pre-employment checks were completed before new staff were employed.

People’s medicines were managed safely. The registered manager undertook assessments of staff practice satisfying themselves that staff were competent to safely administer medicines. The home was clean and welcoming. Staff had received infection control training and protective clothing including gloves and aprons was available to them.

People’s needs and preferences had been individually assessed and were kept under constant review. People and their relatives told us the care and support provided met people’s needs. Staff received training necessary for their roles and felt fully supported by the management team.

People enjoyed the food provided for them. People accessed healthcare services as needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by an established staff team who knew them well. Staff treated people with respect and dignity. People were fully involved in their care as much as they could be. People’s right to privacy and confidentiality was respected and integral to the ethos of the home.

People received care and support in a way that was flexible and responsive to their individual needs. Opportunities for engagement were routinely brought into the home for people to enjoy. Relatives and other visitors were welcomed into the home at any time. The provider had an effective policy and procedure to support people to raise complaints. The registered manager and staff team were very clear that Nightingale Nursing Home was people’s own home and they would be supported to stay in their own home should their health deteriorate.

The management and staff team demonstrated a clear culture of ensuring people and their needs were a priority. Staff enjoyed working at the home, they felt supported and involved. The registered manager was available for the staff to call on at any time if they needed advice or guidance. Quality assurance processes such as audits were in place to help ensure standards were upheld. Systems had been developed to enable people, their relatives and external professionals to contribute their feedback about the way the home operated. The registered manager kept themselves up to date with changes in legislation and practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 31 January 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 1 February 2020

The service was caring.

.

Details are in our caring findings below.

Responsive

Good

Updated 1 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 1 February 2020

The service was well-led.

Details are in our well-led findings below.