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Radfield Home Care Limited - Shrewsbury Good

Inspection Summary


Overall summary & rating

Good

Updated 26 June 2019

About the service

Radfield Home Care Shrewsbury is a domiciliary care agency providing personal care to 54 people in their own homes at the time of the inspection.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives we spoke with told us that overall, they felt staff provided safe care and support. One person told us, “That was the whole idea, for them to make sure I am alright, and they do that well.” We discussed with the service a few areas for review when it came to supporting people with their medicines and managers were responsive to this feedback. On balance we heard and found that people’s experience of using the service was very positive.

People and relatives told us that staff were usually on time and no care calls were missed. Staff were aware of their responsibilities to keep people safe and had confidence in managers to address any concerns. People using the service, their relatives and staff were involved in the development of the service through regular reviews and meetings. We discussed how these, alongside a variety of quality checks and audits, could further support the service to make and maintain improvements.

The service was led by a very well-respected management team who were knowledgeable about people and their needs and particularly supportive of their staff. People and relatives spoke very well of the staff and told us that most were very good, kind and caring. People and relatives knew who to speak to if they needed to complain, but most told us they had never had a reason to.

Staff understood the value and importance of providing company and social contact for people, while also completing all tasks people needed them to. The service had developed connections with other professionals and organisations. This helped to continuously develop their best practice and achieve positive outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

At the time of inspection, individualised care was supported through brief electronic care plans that gave basic information and reminded staff which tasks to carry out. The service was developing care plans to become much richer in their information about people’s life stories.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 20 October 2016).

Why we inspected

This was a planned inspection based on the previous rating. We inspected to check whether the service had maintained its Good rating and overall found that they had.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 26 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 26 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 26 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 26 June 2019

The service was well-led.

Details are in our Well-Led findings below.