Leofric Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them prior to them moving into the service to ensure these could be met safely. People had been involved in planning their care and reviews where possible.

People’s care records were person centred. [Name] included their preferred pronouns and love of listening to music and singing. An assessment of their needs was included for example, communication, health and mobility. People also had regular check-ups with health and social care professionals.

The provider did not always plan and deliver people’s care and treatment in line with current evidence-based practice and standards.

Where people were at risk of, or had current skin damage, evidence-based approaches, such as using clinical tools to provide a structured approach to assessment had not been used. Evidence-based care involves the use of clinical tools, such as Waterlow assessments, to help improve people’s outcomes.

The service worked closely with health and social care professionals to ensure any guidance given was included in people’s care records and followed by staff.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Care records viewed demonstrated when healthcare professionals had been contacted to discuss a person’s care so staff could read any updates. A staff member told us, “All visits from professionals are recorded, and any changes are included in the daily handover to ensure all staff are aware.” A healthcare professional said, “I have found staff to be knowledgeable about their residents and happy to assist with enquiries. Residents who I have had contact with have spoken highly of the members of staff, showing that they feel supported and feel safe where they live."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives.

Some people were supported by staff with their nutrition and hydration. One staff member told us, “[Name] likes home-made food best, we support with this and also they always like both a hot drink and a cold drink together.” A review of daily care records showed staff had recorded comments including, “Left [name] with their bottle of water and made sure they had their pendant with them."

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Processes were in place to monitor the care and support people received, care records reflected people’s involvement and the outcomes they wished to achieve in the future.

Professionals who worked closely with the service confirmed they were involved in monitoring people’s health and wellbeing to ensure it continued to meet their needs.

We saw examples of feedback gathered from people regarding the staff team supporting them and the overall service they received. This included ensuring people were happy with the service provided and any suggestions for improvement.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The management team and staff understood the importance of consent and assumed capacity under the Mental Capacity Act 2005 (MCA). Records viewed showed people had signed to consent to their care. Staff confirmed they had received MCA training and understood the importance of explaining what they were doing on a day to day basis in relation to personal care before gaining people’s consent.