Leofric Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us staff were caring. Comments included, “Staff are very caring, attentive and respectful”, and “Staff respect my privacy, they ask you if you want anything, not tell you.”

Staff spoke with care and compassion about the people they support and demonstrated a shared commitment to providing good care. One staff member said, “It’s all about making the customer happy."

Care records captured people’s preferences and needs. Including information about how they wished to be supported including their likes and dislikes.

People’s protected characteristics such as religious beliefs and disability were reflected in care records and staff spoken with understood people’s individual needs and how best to support the person. A staff member told us, “I do think we provide a good service which meets their needs. It’s about getting to really know them and building up a relationship."

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were involved in planning and reviewing their care and support. Records captured their preferences and needs. This included how they wanted to be supported by staff and what the person could do for themselves to maintain their independence.

People confirmed staff promoted their independence. One person said, “Staff encourage me to do things by myself and if I can’t they assist me,” another person told us “They help me to do things for myself, I shower myself and make my own cup of tea.”

A healthcare professional said, “Staff have a good knowledge of each person’s needs, to provide the level of support required to keep the person living as independent as possible."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us, staff helped them when needed and understood their needs. One person said, “I have used the call bell twice when I fell, and they came very quickly.” Staff told us, “We have enough staff and care calls are always covered.”

The service worked closely with a range of health and social care professionals to ensure people’s health needs were closely monitored, supporting the person to achieve good outcomes.

The provider cared about and promoted the wellbeing of their staff.

Staff spoke highly of the support the team leaders and management team provided. Comments included, “The manager is great”, and “The team leaders are very supportive, I feel I can ask them anything.” Staff felt supported and received guidance they needed to fulfil their roles through individual and team meetings. One staff member said, “I find supervision helpful, as I can talk about how I feel things are going and raise personal issues too if needed."