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Inspection Summary

Overall summary & rating


Updated 31 August 2019

About the service

Ridgemount is a care home service without nursing for up to 66 older people, some who may have dementia. At the time of the inspection 44 people lived here. The home has three floors, with lift and stair access. The ground floor had two units each of which had 14 bedrooms; the first floor had two units each of which had 12 bedrooms; and the third floor had one unit which had 13 bedrooms. Each unit had separate communal lounge and dining areas as well as kitchenettes. The ground floor also contained a large conservatory where group activities could take place.

People’s experience of using this service and what we found

Peoples experience of care and support had improved since our last inspection in 2018. The provider, manager and the staff team had pulled together to review the service and make improvements. As a result, all the concerns we had identified at the last inspection had been addressed. Improvements made included a review of how staff were deployed around the home, improvements in how people’s medicines were managed, and the increased involvement of community-based health care professionals to support staff in meeting people’s needs.

People were supported by staff who kept them safe from harm. They did this by identifying hazards to people’s health and safety and put into place plans to minimise the risk of people coming to harm. Areas assessed included people’s individual support needs, such as risk of falls, choking, or behaviour that may challenge, to environmental risks such as fire, cleanliness, infections and equipment failure. Contingency plans were in place to ensure people received care that met their needs in emergencies, such as if the building had to be evacuated.

Staff understood their roles and responsibilities when it came to protecting people from abuse. They were able to describe the signs of abuse and the action they had to take should it be suspected. The providers safeguarding policies gave guidance on the reporting process which was in accordance with the local authority safeguarding procedures.

People were kept safe because recruitment processes for new staff were robust to ensure they were safe to work with people who may be vulnerable. The deployment of staff ensured that people received the care and support they needed, at the time they needed it. Staff training and supervision was up to date and gave them the skills to meet people’s needs. People received their medicines when they needed them, and as prescribed.

People told us they enjoyed the food, and that there was plenty of choice. Drinks and snacks were always available, and staff ensured that people received support with this when needed.

There were good links with outside agencies to ensure that people received joined up care and support, such as if they had to go into hospital. Regular access to GP’s and other health care professionals was also in place to keep people healthy or give them support if they became unwell.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff, who had the time to build positive relationships with them. Staff enjoyed their jobs and treated people with dignity and respect. People’s right to complain if they were unhappy was understood and supported by staff. Comments and feedback were sought out and used to make improvements.

Peoples preferences and support needs were recorded in comprehensive care plans. Staff knew people as individuals and gave care and support in accordance with the care plans. People had access to a wide range of activities to keep them from being bored, as well as to keep them fit and healthy.

The quality assurance processes within the home were now effective at picking up on areas that needed to improve and making the necessary

Inspection areas



Updated 31 August 2019

The service was safe.

Details are in our safe findings below.



Updated 31 August 2019

The service was effective.

Details are in our effective findings below.



Updated 31 August 2019

The service was caring.

Details are in our caring findings below.



Updated 31 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 31 August 2019

The service was well-led.

Details are in our well-Led findings below.