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Inspection Summary

Overall summary & rating


Updated 9 August 2019

About the service

Waterside is a residential care home that was providing personal care to 30 people aged 65 and over at the time of the inspection. The service can support up to 48 people. The home is split into three units, each with its own communal areas for dining and a lounge area. At the time of our inspection, one of the units was not in use.

People’s experience of using this service and what we found

People told us they felt safe with the care workers. Risks to people’s care were assessed and there were clear guidelines for care workers in mitigating these. There were enough care workers available to provide people with care. People were supported safely with their medicines. The provider investigated accidents and incidents to learn from these and help prevent risks of repetition.

People were involved in the initial and ongoing assessment of their needs. People received support from care workers who were properly inducted, trained and supported to provide people with care. People were supported appropriately with their nutritional and healthcare needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us care workers were kind and respected their privacy and dignity. People received personalised care that met their needs. Complaints about care were properly investigated.

The provider was committed to delivering high quality care and care workers understood their responsibilities. The provider engaged people and staff members in the ongoing delivery of care and made changes in line with people’s feedback.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

At our last inspection the service was rated Good. (Published 9 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.

Inspection areas



Updated 9 August 2019

The service was safe

Details are in our Safe findings below.



Updated 9 August 2019

The service was effective

Details are in our Effective findings below.



Updated 9 August 2019

The service was caring.

Details are in our Caring findings below.



Updated 9 August 2019

The service was responsive

Details are in our Responsive findings below.



Updated 9 August 2019

The service was well-led

Details are in our Well-Led findings below.