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Inspection Summary

Overall summary & rating


Updated 19 October 2019

About the service

Townend Close provides support for up to 39 older people and people who may be living with dementia in one adapted building. There were 35 people receiving a service at the time of this inspection.

People's experience of using this service and what we found

We received very positive feedback from people about the support provided to them. People felt safe and well cared for and said staff were kind and respectful. Relatives were positive about the leadership and management of the service. They praised the team for the good standard of care their family member received.

Care and support were tailored to each person's needs and preferences. People and their relatives were involved in developing and reviewing their planned care. Staff had developed positive links with health care professionals, which promoted people's wellbeing.

Staff received appropriate training and support to enable them to carry out their role. Robust recruitment procedures were in place to ensure staff were suitable to work in the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interest; the policies and systems in the service supported this practice.

The registered manager led by example to ensure people received a good service. People and staff told us the registered manager was approachable and listened to any concerns they may have. All feedback received was used to make continuous improvements to the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 9 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 19 October 2019

The service was safe.

Details are in our safe findings below.



Updated 19 October 2019

The service was effective.

Details are in our effective findings below.



Updated 19 October 2019

The service was caring.

Details are in our caring findings below.



Updated 19 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 19 October 2019

The service was well-led.

Details are in our well-led findings below.