• Care Home
  • Care home

Tandy Court

Overall: Requires improvement read more about inspection ratings

Tandy Drive, Kings Heath, Birmingham, West Midlands, B14 5DE (0121) 430 8366

Provided and run by:
Anchor Hanover Group

Latest inspection summary

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Background to this inspection

Updated 23 March 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors and a pharmacist specialist advisor.

Service and service type

Tandy Court is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Tandy Court is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the

information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 people and 5 relatives about their experience of the care provided. We spoke with 2 professionals who have contact with the service. We spoke with 4 members of staff including the registered manager, senior carers, cook and housekeeping staff.

We reviewed a range of records. This included 4 people's care plans, 7 medicine administration records (MAR) and 3 staff recruitment files. We viewed a variety of records relating to the management of the service including audit systems. We spent time observing the care that people received within the home

Overall inspection

Requires improvement

Updated 23 March 2024

About the service

Tandy Court is a care home providing personal and nursing care to up to 40 people. The

service provides support to adults of all ages, some of whom may have dementia or physical disabilities. At the time of our inspection there were 39 people using the service.

People's experience of using this service and what we found

Medicines were not always administered safely and appropriately.

Quality assurance systems were effective in identifying concerns, however, this was not always translated into good practice for people living at Tandy Court with regards to the management of medicines.

People were not always supported according to care plans and identified needs. Systems to ensure the home was clean and hygienic were not always followed.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

Most people, relatives and staff spoke positively about the management of the service and systems were in place to seek people's feedback and drive continuous improvements.

People’s physical, mental and social needs were assessed and documented in their care plans and risk assessments.

There was evidence that staff were adapting communication techniques to achieve best results with people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published on 19/06/2019).

Why we inspected

The inspection was prompted in part due to concerns received about medicines management. A decision was made for us to inspect and examine those risks.

We looked at infection prevention and control measures under the Safe key question. We look at this in all

care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Enforcement and Recommendations

We have identified a breach in relation to regulation 12 Safe Care and treatment at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next