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Inspection Summary

Overall summary & rating


Updated 3 June 2020

About the service

Silk Court Care Home is a residential care home providing personal and nursing care to people aged 65 and over. At the time of the inspection 47 people, including those living with dementia were using the service. The service can support up to 51 people.

People's experience of using this service

The provider used creative ideas to ensure people’s hobbies and individual interests were met and a wide variety of activities provided. Staff used innovative techniques to stimulate people’s memories and imagination which helped to motivate them to remain well.

The registered manager used inventive ways for people review of the menu and meals. Staff had a clear understanding of people’s meal preferences and nutritional needs.

The registered manager understood equality and diversity and created links with voluntary services to celebrate cultural, religious and gender identities.

People said staff were helpful, kind, compassionate and respectful. Comments included, “They respect my intelligence” and “I am never talked down too, which is rather perceptive of them.” The provider asked people for their feedback of the service. People’s responses were positive.

The provider’s safeguarding processes guided staff to recognise and report any allegations of abuse. The registered manager referred allegations of abuse to the local authority team for investigation and a clear record was made of the outcome.

Staff managed people’s medicines well. Staff understood how to support people to have their medicines as prescribed. People gave mixed views on whether there were enough staff available to support them. The registered manager completed a review of the staff mix. As a result, the staffing levels were increased.

Assessments placed people’s needs at the centre of the care provide. Staff completed assessments to identify people’s care needs and potential risks to their health and well-being. Management plans were put in place to manage and reduce any risks and concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was outstanding (report published on 12 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 3 June 2020

The service was safe.

Details are in our safe findings below.



Updated 3 June 2020

The service was effective.

Details are in our effective findings below.



Updated 3 June 2020

The service was caring.

Details are in our caring findings below.



Updated 3 June 2020

The service was responsive.

Details are in our responsive findings below.



Updated 3 June 2020

The service was well-led.

Details are in our well-led findings below.