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Inspection Summary


Overall summary & rating

Good

Updated 14 August 2019

About the service

Limegrove is a residential home providing personal and care for people with aged related illness or who may be living with dementia. The service accommodates up to 55 people in one adapted building set out into five living areas. Each living area has its own kitchenette, dining and communal area. At the time of our inspection, there were 42 people living at the service.

People’s experience of using this service and what we found

People told us they felt safe living at Limegrove and they were looked after by staff who were kind and caring, showed them respect and knew them as people. People said they received the medicines they needed and they could see health care professionals when necessary.

People said the food was good and they were given choice. Throughout the day people were seen being offered sufficient nutrition and hydration to help keep them healthy. People said they felt safe and that there were sufficient staff on duty to attend to their needs.

There was the opportunity for people to attend activities both within and outside of the service and in addition, get involved in events taking place within the local area. People said they had the opportunity to raise any concerns, ideas or give their feedback on the level of care they received. The registered manager was felt to have made a positive impact on the service and listened to people and their views to make any improvements needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People lived in an environment that was adapted for their needs and staff encouraged people in their independence and positive risk taking whilst keeping them safe.

Since the last inspection, robust governance processes had been introduced to help ensure the shortfalls we found in relation to medicines, risk assessments, recording keeping and following the principles of the Mental Capacity Act (2005) were picked up and addressed.

Everyone we spoke with – people, relatives and staff told us how good the registered manager was and how changes had been made for the better since they had taken over the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

For example: Rating at last inspection and update

The last rating for this service was Requires Improvement (published 24 July 2018) and there was a breach of regulation and three recommendations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 August 2019

The service was well-led.

Details are in our well-led findings below.