• Care Home
  • Care home

Kirkley Lodge

Overall: Good read more about inspection ratings

Dalby Way, Coulby Newham, Middlesbrough, Cleveland, TS8 0TW (01642) 599080

Provided and run by:
Anchor Hanover Group

Latest inspection summary

On this page

Background to this inspection

Updated 10 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

An inspector and an Expert by Experience carried out this inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Kirkley Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Kirkley Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 19 January 2023 and ended on 30 January 2023. We visited the location’s service on 19 January 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We sought feedback from Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 7 people who used the service and 3 relatives about their experience of the care provided. We spoke with and received feedback from 14 members of staff including the registered manager, the deputy manager, the district manager, the maintenance person, 1 cook, 2 senior care workers and 7 assistant care workers.

We reviewed a range of records. This included 4 people’s care records, 3 staff recruitment files and multiple medication records. A variety of documents relating to the management of the service, including policies, audits and training records, were reviewed.

Overall inspection


Updated 10 February 2023

About the service

Kirkley Lodge is a residential care home providing personal care to up to 47 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 44 people using the service.

People’s experience of using this service and what we found

People were kept safe from the risk of abuse and people told us they felt safe. Risks to people were thoroughly assessed, monitored and managed. Staff were knowledgeable about people’s needs. There were enough suitably trained and competent staff to safely care for people. Staff were recruited safely. Medicines were managed safely, and people received their medicines as prescribed. The service was clean and hygienic.

The service was well-led. The management team was committed to providing good quality and person-centred care. Robust and effective quality assurance systems and processes were in place. Staff worked effectively with other professionals to achieve good outcomes for people. People were asked for their feedback and involved in decisions about their care. Staff told us they were supported and listened to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 17 November 2017). The service remains rated good.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

For those key questions not inspected, we used the ratings awarded at the last comprehensive inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Kirkley Lodge on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.