Kimberley Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Managers completed assessments of people’s needs before they were offered a place in the service. Assessments included details of people’s health, mobility and social needs and identified any risks that people needed support to manage. These assessments included the person and people that were important to them.

People’s care needs were assessed regularly by the management team and senior staff. They involved people, where possible, and their next of kin. People told us they were informed of any changes, one person stated, “They are straight on the phone if anything happens.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care plans were updated regularly and directed staff to meet people’s needs. Daily records mostly described the care and support people received and how the person had spent their day.

People’s nutritional and hydration needs were assessed and planned for. Care plans were detailed and contained information on people’s food and drink preferences. Following professional advice, people received food that was of the correct consistency. This information was clearly recorded and known to staff.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The management and staff teams worked jointly with other services and professionals to ensure people received effective and timely care. There were good relationships between the service and external professionals, such as district nurses and dementia specialists.

Professionals told us the service were “Very good” and “Staff are all very attentive.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care records showed a range of health care professionals were involved in people’s care and treatment, and staff made appropriate and timely referrals to support people to stay healthy. Staff followed the recommendations of professionals, who confirmed staff worked closely with them to ensure people’s health and medical needs were met.

The activities provided people with encouragement to move around. A ‘box fit’ session was observed and we saw some people were engaged and exercising.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves.

Regular care plan reviews enabled staff to have full oversight of the health and social care needs of all people; and reviews led to changes in people’s care and to positive outcomes.

One person’s relative explained how the person’s health and wellbeing had significantly improved since moving into the home. They told us “[They] are walking with assistance and had put on weight. [they are] laughing and smiling and having a life.”

The manager explained and showed us records of how a person’s physical and mental health had improved during their stay. The person had been admitted due to weight loss and recurrent chest infections. The person required full support from the staff team, GP and physiotherapists to keep them safe and encouraged them to participate in an exercise plan to reduce the risk of falls and improve their mobility. The person regained their mobility, their health improved and they were happier. The person subsequently returned home to their family. The manager told us the person gained weight and the person decided they would move back home. The manager stated, “We are so proud to have supported this resident through the hard time in [their] life…since leaving the home [they] have kept in touch, joined us for parties and coffee afternoons.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

During the assessment people made their own choices and decisions about what they did, what they ate and how they filled their time. Our observations confirmed staff respected people’s choices and decisions.

All care was provided in the least restrictive way. People could walk around the home and choose where they wanted to sit. All the people we spoke with told us they are offered choices. One person explained they can “Choose to have a lie in” and staff will return later.