Kimberley Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff demonstrated a compassionate approach with people. Staff showed warmth and respect during interactions, ensuring people felt valued and listened to.

People, relatives and health care professionals repeatedly told us staff were kind and caring. Comments from relative’s included, “The carers are so wonderful” and “I think the care here is amazing.” One professional felt the “Staff work hard and they are really caring.”

The service had a welcoming and positive environment. People were encouraged to retain and fully express their individuality and share their sense of humour with others. One person’s relative explained “I feel they know [name of person], they have a giggle with [them].” We observed staff engaged in relaxed, friendly conversations, using humour appropriately and always maintaining privacy.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff understood people’s needs and knew them well. One person told us, “All the staff carry a smile and show empathy and try and connect with people in their care and try and understand their background.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

There was a range of activities available, and people spoke highly of an entertainer who visits the home. People and their relatives were complimentary of the variety of activities available. These included baking, singers and bingo. One person told us their relative “Used to knit…they have bought knitting stuff. If you come up with an idea they will help.”

We observed 1 activity which was taking place in the lounge. People who were able to join in were engaged and appeared to enjoy the session. One person’s relative explained they felt a separate lounge could have been utilised more effectively for people who were more physically able and independent. We discussed this with the manager who stated they would investigate this.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Calls bells were used to alert staff that a person required assistance. The registered manager monitored the time it took staff to answer to ensure people were not waiting for long periods of time. Most call bells were answered promptly, this meant people were not waiting long for support.

One person was seen walking around the lounge and appeared distressed. Staff promptly and quietly assisted the person to another area and put a television programme on. The person appeared to be calmer and enjoyed watching the television.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they loved working at the home. Staff comments included, “I love it. I enjoy chatting, hearing their stories”.

The provider ensured all staff were given information and access to a variety of different support groups and helplines. These included LGBTQ+ networks, wellbeing information and support.

The home employed staff to fulfil several roles. The manager told us the rotas were completed with an understanding of individual staff needs, such as childcare arrangements. Staff also told us shift patterns were changed to ensure a good work life balance. One member of staff told us, “They have been brilliant, can’t fault them, they supported me, allowing me to have time off when I needed it and flexible with the rota.”

Supervisions and appraisals were carried out, and any concerns could be raised and addressed. The registered manager told us staff received a supervision every 12 weeks. We reviewed the supervision records and found some staff had not had a supervision for longer than 12 weeks. The registered manager assured us this would be addressed.