Kerria Court

Updated 10 July 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 17 June 2021 and was announced.

Updated 10 July 2021

This inspection took place on 22 March 2018 and was unannounced. At the last inspection completed on 6 June 2017 we rated the service as good. At this inspection we found the service remained good.

Kerria Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Kerria Court accommodates up to 47 people in one adapted building. At the time of the inspection there were 39 people living in the care home.

There was a registered manager in post, however they were not at work at the time of the inspection, there was however an appointed manager to oversee the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from avoidable abuse. Risks were assessed, identified and managed appropriately. Premises and equipment were maintained to minimise the risk of infection. Staff were recruited safely and staffing levels were sufficient to meet people’s needs. Medicines were managed safely. The manager had systems in place to learn when things went wrong.

People had their needs assessed and had effective care plans in place. Staff were trained to meet people’s needs and were able to offer consistent support to people. People had a choice of meals and they were supported to eat and drink safely. The environment was adapted to meet the needs of people and people were supported to access health professionals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by kind caring staff. Peoples communication needs were assessed and care plans supported people to make choices and retain their independence. People were treated with dignity and respect.

People’s preferences were understood and their diverse needs were assessed and planned for. People were supported to access activities and had their needs and wishes for end of life care considered. People’s complaints were investigated and responded to.

People and their relatives were involved in discussions about the service and their feedback influenced developments. We found systems in place to check on the quality of the service people received and the provider used information from these to make improvements. The manager had systems in place to monitor the delivery of people’s care.