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Halcyon Court Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 15 September 2018

Halcyon Court Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

Halcyon Court Care Home provides accommodation for up to 52 people. People are accommodated with residential care over five floors in single rooms. On the day of inspection there were 43 people who used the service.

At our last inspection in December 2015 we rated the service as ‘Good’. At this inspection the service remained ‘Good’. As the rating of the service has not changed, we have written a shorter version of the report.

This inspection took place on 13 August 2018 and was unannounced. We returned on 14 August 2018 announced to complete the inspection.

The service had a registered manager. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff promoted and respected people’s cultural diversity and lifestyle choices. Care plans were personalised and provided staff with guidance about how to support people and respect their wishes. Care records could capture more information. We made a recommendation about gaining more information about people. Information was made available in accessible formats to help people understand the care and support agreed.

Systems and processes were in place to safeguard people from abuse; these covered staff recruitment practices and staff training and knowledge on safeguarding procedures. Staff were recruited safely and there were mostly sufficient numbers of staff available to support people. We made a recommendation around staffing levels on a night time in case of emergency.

The registered manager understood their legal responsibilities. They provided good leadership and supported staff and people who used the service. The area manager and the staff team were committed to providing quality care and welcomed feedback and suggestions to enhance people’s quality of life.

People were supported to stay safe. Risks associated with people’s needs had been assessed; safety measures were put in place and they were monitored and reviewed regularly. Staff were provided with clear guidance and information to follow to meet people’s needs.

People received their medicines as prescribed. Medicines were stored and managed safely. People’s nutritional and cultural dietary needs were met and they had access to a range of specialist health care support which ensured their ongoing health needs were met.

People were involved in decisions made about all aspects of their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had developed positive trusting relationships with the staff team. Staff respected people’s privacy and dignity and independence was promoted. The homely environment ensured people’s safety and privacy. People continued to receive good care and support that was responsive to their individual needs.

People took part in a range of social activities and events and were supported to say what they would like to do. This type of engagement had enhanced people’s physical and mental wellbeing, and their sense of belonging.

People and their relatives and friends all spoke positively about the staff team, management and the quality of care. People had a range of methods to express their views about the service. The manager used feedback and complaints to bring about changes to the service.

People knew how to make a complaint and were confident action would be taken. There w

Inspection areas

Safe

Good

Updated 15 September 2018

The service remains safe.

Effective

Good

Updated 15 September 2018

The service remains effective.

Caring

Good

Updated 15 September 2018

The service remains caring.

Responsive

Good

Updated 15 September 2018

The service remains responsive.

Well-led

Good

Updated 15 September 2018

The service remains well-led.