• Care Home
  • Care home

The Firs Residential Home

Overall: Good read more about inspection ratings

186 Grange Road, Felixstowe, Suffolk, IP11 2QF (01394) 283278

Provided and run by:
Anchor Hanover Group

Latest inspection summary

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Background to this inspection

Updated 16 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

The Firs Residential Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. The Firs Residential Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We visited the service on 17 October 2022. We spoke with six people who used the service and the relatives of three people. We observed the interactions between staff and people using the service, for example at lunch and evening meal and when medicines were being provided to people. We spoke with seven staff members, including the registered manager, deputy manager, regional support manager, team leaders and care staff. We reviewed records including four people’s care records, medicines records, three staff member’s recruitment files and records relating to health and safety and governance. The registered manager, regional support manager and the district manager sent us records, which we reviewed remotely.

Following our visit, we spoke with the district manager on the telephone. We reviewed one person’s care records, investigation report, audits, tools used to assess the required staffing levels, improvement plan and incidents log. We received electronic feedback from four relatives of people using the service. We also received feedback from health and social care professionals.

We fed back our findings of the inspection to the registered manager, deputy manager, regional support manager and district manager on 6 December 2022.

Overall inspection


Updated 16 December 2022

About the service

The Firs Residential Home is a residential care home providing accommodation and personal care to up to 40 people. The service provides support to older people and people living with dementia in one adapted building. At the time of our inspection there were 34 people using the service.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received their medicines when they needed them. Risks to people were assessed and systems in place to reduce them. Where incidents and accidents happened, lessons were learned, and actions taken to reduce future risks. There were systems in place to mitigate the risks of abuse, including staff training.

Staffing levels were kept under review and a tool was used to assist the management team to identify safe staff numbers to meet people’s needs. Staff were recruited safely.

The registered manager and provider undertook a range of audits and monitoring. This assisted the management team to independently identify shortfalls and address them. The views of staff, people using the service and relatives were encouraged, valued and used to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19/09/2018)

Why we inspected

The inspection was prompted in part due to concerns received about recent safeguarding concerns. Due to the ongoing safeguarding enquiry, we did not examine the circumstances of the incidents. However, the information shared with CQC indicated potential concerns about the management of risk. A decision was made for us to inspect and examine those risks. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Firs Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.