You are here

Inspection Summary


Overall summary & rating

Good

Updated 6 February 2018

The inspection took place on 13 and 18 December 2017. The first day of the inspection was unannounced. This meant that the staff and provider did not know we were coming.

Elderwood Residential Home is a residential care home for 40 older people and people living with dementia. At the time of our inspection there were 36 people using the service. The service is based over two floors but is not divided into specific units. People are able to access a number of communal areas and participate in activities on both floors.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. There were systems in place to minimise the risk of infection. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. People's needs were met by sufficient numbers of staff. Medication was stored safely and administered by staff who had received the appropriate training.

People were cared for and supported by staff who had received relevant and up to date training. The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough as to ensure they maintained a balanced diet and referrals to other health professionals were made when required.

Staff cared for people in a kind and patient manner. Staff had a good understanding of people's preferences of care. Staff promoted people's independence by encouraging and supporting them to undertake elements of their own care and to make choices about their day to day lives. People’s privacy and dignity was maintained and respected.

People and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis and also when there was a change in people’s care needs. People were

supported to participate in social activities. The registered manager responded to concerns in a timely manner and ensured people were aware of the complaints procedure.

There were systems in place to monitor care delivery at the service and make improvements where necessary. Staff and people using the service felt the manager was approachable and supportive. The service had good links to the local community.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 6 February 2018

The service remains Good

Effective

Good

Updated 6 February 2018

The service remains Good

Caring

Good

Updated 6 February 2018

The service remains Good

Responsive

Good

Updated 6 February 2018

The service remains Good

Well-led

Good

Updated 6 February 2018

The service remains Good