Archived: Eagle House Nursing Home

Updated 7 June 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was unannounced, which meant that the home’s management, staff and people using the service did not know the inspection was going to take place. The inspection visit was carried out on 19 and 24 February 2016 and was undertaken by an adult social care inspector.

During the inspection we spoke with five staff, the registered manager, and five people who were using the service at the time of the inspection. We also checked the personal records of six of the 38 people who were using the service at the time of the inspection. We checked records relating to the management of the home, team meeting minutes, training records, medication records and records of quality and monitoring audits carried out by the home’s management team and members of the provider’s senior management team. We observed care taking place in the home, and observed staff undertaking various activities, supporting people to make decisions and express their views.

Prior to the inspection, we reviewed records we hold about the provider and the location, including notifications that the provider had submitted to us, as required by law, to tell us about certain incidents within the home.

Updated 7 June 2016

The inspection was unannounced, and the inspection visit was carried out on 19 and 24 February 2016. The home was previously inspected in January 2014, where no breaches of legal requirements were identified.

Eagle House is a 41 bed service providing residential and nursing care to people with enduring mental health support needs, who may also have a diagnosis of learning disability.

The home is located in Sheffield, South Yorkshire, close to the city centre. It is in its own grounds close to numerous retail and leisure facilities. The service comprises a 26 bedded unit for people requiring nursing care, and four discrete bungalows for people requiring residential care.

At the time of the inspection the service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

We found that appropriate steps were taken to ensure that the service was safe. There were up to date risk assessments and these were followed by staff. Staff had received training in safeguarding, and there was appropriate guidance for staff to follow in the event of suspected abuse.

Activities were plentiful at the home. There was a dedicated, full time activities coordinator, and other staff were also involved in supporting people to participate in activities both within the home and in the wider community. A shop had recently been opened in the home, which people told us they valued.

The provider ensured that legal requirements were met in relation to people giving consent to their care and treatment. Where people lacked the capacity to consent, best interest arrangements were made, in accordance with The Mental Capacity Act. The registered manager had a good knowledge of the requirements of this legislation, and records within the home showed that where people were deprived of their liberty, this was only done in accordance with the appropriate authorisation.

People received care and treatment that met their needs, and care was regularly reviewed to ensure it remained suitable and effective. When people required the attention of external healthcare professionals this was sought quickly, and care plans showed that the guidance of external healthcare professionals was followed by staff.

Staffing numbers were sufficient to ensure that people received the attention and support that they required. Staff numbers were reviewed on a monthly basis, and our observations showed that people received support whenever they required it. Staff told us they enjoyed their work and felt well supported in their roles.