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Archived: Chalkmead Resource Centre Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 7 June 2018

This was an unannounced inspection that took place on 1, 2 and 4 May 2018.

Chalkmead Resource Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home is located in Merstham Village in Surrey.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At the last inspection in January 2017 we looked at the five key questions. The rating for safe, effective, caring and responsive was good with well-led requires improvement. The overall rating was good. We asked the provider to take action to make improvements regarding the registered manager ensuring that all person-centred records followed best practice guidance and the provider reviewed their incident and accident analysis in line with best practice guidance. Both recommendations were followed up and found to be met.

People told us that the home provided a pleasant, friendly and relaxed atmosphere that was created by the staff and they were satisfied with the care and support they received. They also thought there were enough staff who met people’s needs in a kind and thoughtful way.

The home’s recording, auditing and quality assurance systems were comprehensive and kept up to date. They consistently monitored and assessed the quality of the service provided and information was regularly reviewed and recorded in a clear and easy to understand way.

People had access to community based health professionals when required, staff discussed their health needs with them and they were provided with balanced diets that also met their likes, dislikes and preferences and protected them from nutrition and hydration associated risks.

People told us good quality meals were provided and there was a good variety of choices. Staff supported people to eat their meals and drink as required whilst enabling them to eat at their own pace and enjoy the experience.

The home was a safe environment for people to live and staff to work in. It was clean, well-furnished and maintained.

Staff knew the people they supported and were appropriately skilled and trained to meet people’s needs. They also understood their responsibility to treat people equally and respect their diversity and human rights. They treated everyone equally and fairly whilst recognizing and respecting people’s differences.

Staff thought the registered manager and organisation provided good support and there were opportunities for career advancement.

People said they found the registered manager and staff were approachable, responded to them and encouraged feedback from them.

Inspection areas

Safe

Good

Updated 7 June 2018

‘The service remains Good.’

Effective

Good

Updated 7 June 2018

‘The service remains Good.’

Caring

Good

Updated 7 June 2018

‘The service remains Good.’

Responsive

Good

Updated 7 June 2018

‘The service remains Good.’

Well-led

Good

Updated 7 June 2018

The service was well led

At the previous inspection recommendations were made that the registered manager ensured that all person-centred records followed best practice guidance and the provider reviewed their incident and accident analysis in line with best practice guidance. We followed up these recommendations and found them to be met.

There were robust systems to assess, monitor and improve the quality of the service people received. People and their relatives were involved in these processes and in the development of the service.

There was a clear vision and positive culture within the home that was focussed on people as individuals. They were enabled to make decisions in an encouraging and inclusive atmosphere. People were familiar with who the registered manager and staff were and encouraged to put their views forward.

Staff were well supported by the registered manager and management team and advancement opportunities were available to them.