Although the workforce was stable with a small turnover of staff, questions were raised, and comments were made from different people related to the numbers of staff used during shifts at Brocklehurst Nursing Home. The provider had an effective system to regularly assess and monitor the quality of service people received, which included regular staff supervisions that ensured and monitored the quality of care being provided at the home.
We spoke with relatives, one of whom who told us 'Staff are all very nice ' approachable' and another 'I've no complaints really'.
We found evidence that showed people using the service were encouraged to
be independent and have choice over their daily lives. We observed people being treated kindly and with dignity and respect.
The home was very busy but calm. A visiting professional told us 'The atmosphere is always very calm". We spoke to the manager and staff. Some of the staff we spoke with had been working at the home for a long time, which helped to provide continuity in care for the people living there. One member of staff said 'I have been here a long time I like it here'
We looked at medication and found that the home had good systems in place to ensure the safety of the people using the service when receiving their medicines.
We looked at the homes system for recording and dealing with complaints. We found that complaints were well managed and the home had sytems in place to ensure that the views of people using the service were listened to.
Comments included;
'I am really well looked after here, I have no complaints.'
'The nurses and carers are really nice and nothing is any trouble for them.'
'Although I was anxious about living in a care home I can only say they have been so good to me here, they really do care for you well.'
People also told us that staff spoke to them with respect and maintained
their privacy and dignity at all times.