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Inspection Summary

Overall summary & rating


Updated 20 November 2019

About the service

Bilton Court is a residential care home providing personal and nursing care to 44 people aged 65 and over at the time of the inspection. The home can support up to 47 people.

People’s experience of using this service and what we found

Bilton Court had a welcoming environment, where relatives told us staff were calm and caring, with a good understanding of peoples care needs. Staff were kind and knowledgeable in relation to promoting independence. People living at the home were involved in planning their own care and were able to express their views. They told us they felt listened to.

Systems were in place to protect people from abuse. Staff received training and were aware of whistleblowing processes. Risks were assessed, and guidance was provided to staff to ensure risks associated with care, were minimised. There were suitable numbers of staff, who were recruited safely and in line with current legislation. There were systems and processes in place to report accidents and incidents.

Initial assessments were undertaken which reflected choices and needs. Staff were offered regular training, staff told us they had enough training to meet people's needs effectively. Consent to care was sought and recorded. The person receiving care was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

Activities and the quality of the food were important at Bilton Court, with the aim of wanting to enhance peoples’ quality of life, by providing a varied range of social activities throughout the day and week. Preparing meals daily from fresh, seasonal ingredients, allowing for choice and preferences on the day.

The registered manager had a clear vision. Staff told us they felt supported in their role and told us morale in the team was good. The registered manager had made close links within the community and worked in partnership with other agencies and health and social care professionals. Systems were in place to provide scrutiny of the care being provided and to ensure it was safe and of good quality.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 3 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas



Updated 20 November 2019

The service was safe.

Details are in our safe findings below.



Updated 20 November 2019

The service was effective.

Details are in our effective findings below.



Updated 20 November 2019

The service was caring.

Details are in our caring findings below.



Updated 20 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 20 November 2019

The service was well-led.

Details are in our well-Led findings below.