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Inspection Summary


Overall summary & rating

Good

Updated 3 June 2017

Bilton Court is a care home providing care and support for up to 48 older people, some with dementia and some with a physical disability. It is situated on a residential estate on the outskirts of the town of Wellingborough in Northamptonshire. On the day of our visit, there were 38 people using the service.

The inspection was unannounced and took place on 25 April 2017. At the last inspection on 6 May 2015 the service was rated Good. At this inspection we found that the service remained Good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People using the service continued to receive safe care. Robust staff recruitment procedures were followed. The staffing levels met people’s needs. People were protected from the risk of harm and received their prescribed medicines safely.

People using the service continued to receive effective care and have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People received care from staff that had the appropriate knowledge and skills to meet their needs, and they were supported to maintain good health and nutrition. Staff were provided with a thorough induction and on-going training. They had attended a variety of training to ensure they were able to provide care that was based on current practice. Staff received regular supervision and appraisal from their allocated supervisors.

Staff knew the people who used the service well and delivered care that respected people’s individuality and diversity. People were treated with dignity, kindness and compassion and encouraged to be involved in planning their care and support. The care plans were personalised giving details on people’s needs and preferences. People knew how to raise a concern or make a complaint and the provider had effective systems in place to manage complaints.

People benefitted from using a service that had a positive, person centred ethos and an open culture. People, their relatives and staff had confidence in the registered manager’s ability to provide high quality managerial oversight and leadership. Established quality monitoring systems were used to drive continuous improvement.

Inspection areas

Safe

Good

Updated 3 June 2017

The service remains Good.

Effective

Good

Updated 3 June 2017

The service remains Good.

Caring

Good

Updated 3 June 2017

The service remains Good.

Responsive

Good

Updated 3 June 2017

The service remains Good.

Well-led

Good

Updated 3 June 2017

The service remains Good.