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Inspection Summary


Overall summary & rating

Good

Updated 18 March 2021

Augusta Court is a residential care home which is registered to provide personal care for up to 46 people. People living at the home had a variety of care and support needs, such as dementia, frailty of old age and physical disabilities. At the time of our inspection, 35 people were living at the home. Augusta Court is a converted residence offering single occupancy en-suite rooms, arranged over two floors.

We found the following examples of good practice:

People were well supported by staff to have telephone and internet contact with their family and friends. The service facilitated face-to-face visits in a manner which minimised the risk of infection spread, such as garden and window visits. An internal visiting area had been created for people to meet. This was accessed directly from an outside area and partitioning screens minimised the risk of infection spread.

The service ensured that visitors to the home were carefully screened so that they did not present a risk to people in the home. Visitors were asked a series of screening questions and had their temperature checked on arrival. Personal protective equipment (PPE) including face masks and aprons were provided for visitors before entering the home.

Plans were in place to isolate people if required, to minimise the risk of COVID-19 transmission, such as new residents admitted from the community. One to one care, activities and high levels of support were provided to those people required to isolate within their rooms.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and residents were regularly tested for COVID-19. The building was clean and free from clutter.

Additional cleaning of all areas and weekly auditing of infection prevention processes were carried out. Staff acted quickly to make any improvements needed. The service had good supplies of PPE which were readily available in stations throughout the service.

Effective welfare review and risk assessment processes monitored and supported staff who were clinically vulnerable or who required additional support.

Staff supported people's emotional and social wellbeing. Activities had been planned within the home to positively support people through a period of extreme change to their routines.

Inspection areas

Safe

Good

Updated 18 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 18 March 2021

Caring

Good

Updated 18 March 2021

Responsive

Good

Updated 18 March 2021

Well-led

Good

Updated 18 March 2021