The Care Quality Commission
  • Care Home
  • Care home

Archived: The Parklands Care Home

26 Ellison Street, Thorne, Doncaster, South Yorkshire, DN8 5LD (01405) 812233

Provided and run by:
Four Seasons Homes No. 6 Limited

Important: The provider of this service changed. See new profile

All Inspections

27 March 2014

During an inspection in response to concerns

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People experienced staff supporting them in a reassuring, dignified and transparent manner, which met their needs. One person spoke very positively about the care they received, they told us: “I can’t complain at all, the staff are lovely and the food is good, it’s really nice.”

20 August 2013

During a routine inspection

People who used the service spoke positively about the standard of care they received. They told us they had been asked for their consent prior to receiving care and treatment. We observed staff explained to people the type of care they were giving and the reason for it.

People experienced care, treatment and support that met their needs and protected their rights. People told us staff cared for them appropriately. One person said, "I am looked after well here.” They added, “I am so pleased I came here.”

There were enough qualified, skilled and experienced staff to meet people's needs. People we spoke with confirmed staff were meeting their care needs. People we spoke with told us their call bells were answered promptly and they were not kept waiting for long.

The provider had an effective system to regularly assess and monitor the quality of service that people received. People we spoke with told us they had meetings and could raise concerns with the manager or staff and these would be acted upon.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

8 November 2012

During a routine inspection

We found that people’s views and experiences were taken into account in the way the service was provided in relation to their care. We spoke with five people who used the service. They told us they were treated with respect and were happy with the care they received.

People experienced care, treatment and support that met their needs and protected their rights. One person who used the service said, “They are marvellous here.” Another person said, “The standard of care is very good.”

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. People told us they felt safe in the home.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. We spoke with two visiting relatives. One relative said, “The manager is marvellous,” The other relative said, “The carers are lovely.”

We found that the provider had an effective system to regularly assess and monitor the quality of service that people received.

3 January 2012

During a routine inspection

People who used the service told us they were happy with the care provided and were involved in decisions about their care and welfare needs. Four people told us they had not read their care plan but that was their choice.

We spoke with three relatives during our inspection who told us they had been involved in the development of their relatives care plan. They also told us they were able to make changes to their relative's care if they needed to. They also told us their relative's dignity was respected and confidentiality was always maintained.

People who used the service told us they were happy living at the home and they were well looked after. Staff were described as very kind, nice and good.

We spoke with three relative's who told us they were happy with the care and their family member was well looked after.

We spoke with three relatives who confirmed they would talk to the manager if they had any concerns. All three relatives told us their relative felt safe. People who used the service told us that they felt safe at the home and they would tell staff or the manager if they were worried about anything.

We spoke with four people who used the service who told us the home was always clean, tidy and homely. We spoke with three relatives who told us the home was always having some decorating done. They also said it was clean and tidy and there were no problems with the cleanliness.