The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Westminster Homecare Limited (Lewisham)

6 Aldworth Grove, Lewisham, London, SE13 6HJ (020) 8690 1155

Provided and run by:
Westminster Homecare Limited

Important: This service is now registered at a different address - see new profile

All Inspections

14 January 2014

During a routine inspection

People told us that they were treated with kindness and in a respectful manner by staff and the managers at the office. We looked at thirty care records and we saw that the provider ensured that people agreed and consented to care that they received.

Peoples' care records included an assessment of need, care plan and management plan which identified and minimised risks to the person's health and wellbeing.

We saw that the provider had sufficient numbers of staff on the daily rota to care for people. We spoke to staff and saw records which demonstrated the staff had developed their skills and knowledge to do fulfil their roles.

People, relatives and staff were regularly asked for feedback on the quality of the service. The provider managed complaints appropriately ensuring that a complainant was provided with details of the outcome of an investigation into their complaint.

1 March 2013

During a routine inspection

We found that the provider involved people who used the services in the development of their care plan. One person said "they do listen to me and make changes I ask for'. We found that the provider seeks to protect people and their staff. We found evidence of risk assessments and the provider has in place safeguarding policies for people who use their services. Staff are supported with their daily practise. We were told by staff that they are 'provided with training opportunities' and a dedicated trainer is able to respond to identified training needs. We saw evidence of the training programme and qualifications held in staff records. The provider uses feedback received for learning opportunities and implements change for service and care delivery improvements.