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Archived: Westminster Homecare Limited (Leicester)

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All reports

Inspection report

Date of Inspection: 27 November 2013
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 November 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

We spoke with 20 people who used the service and their representatives as part of our inspection. People told us that care workers acted in accordance with their wishes and preferences. One relative commented “He’s quite particular and they do things in the way he wants”.

The management team explained that care packages would not be commenced unless consent had been obtained. This would either be from the person themselves, or from someone who had sufficient knowledge about them and who could assist them in making decisions about their care. We looked at the records belonging to five people who were using the service and it was evident that consent to provide their care and support had been sought.

We were told that people’s care packages were formally reviewed on a six monthly basis, or sooner if changes in their circumstances occurred. These reviews were carried out at the person’s home and included the reassessment of their needs and the reaffirmation of their consent to the care and support that they were being provided with.